At Fredrikson, we’ve built a reputation as the firm “where law and business meet” by bringing business acumen and entrepreneurial thinking to our work with clients, and by operating as business advisors and strategic partners as well as legal counselors.
A proactive, problem-solving mindset runs throughout our service areas, from our traditional legal areas of support like litigation, real estate, and intellectual property to our more consultative practices like government relations. It’s a mindset that enables us to understand and keep client objectives firmly in mind, and to anticipate and address problems before they arise.
Our lawyers blend a common-sense approach with in-the-field experience, and we utilize our firm’s strong reputation and our lawyers’ broad networks of business and industry contacts to get things done for clients.
Clients have relied on us since 1948 for great solutions that help them minimize legal risks and maximize business benefits. We look forward to an opportunity to show you what it is like where law and business meet.
Service Approach
We are dedicated to understanding our clients, their business goals, and the industry-specific legal issues they face. Our goal is to demonstrate an in-depth and insightful understanding of our clients’ business and provide practical advice to help them succeed.
Our proactive, problem-solving mindset enables us to keep client objectives firmly in mind and to anticipate and address problems before they arise. Our lawyers blend a practical approach with “in-the-field” experience, and we utilize our firm’s strong reputation and our lawyers’ broad networks of business and industry contacts to get things done for our clients.
Voice of the Client
Fredrikson’s client feedback program includes formal interviews, conducted by the firm’s president or another member of our executive committee and our chief marketing officer. Feedback is shared immediately with the team serving the client, along with a plan to address and rectify any problems. We aggregate the feedback we receive across all of our client interviews and share trends and service issues—positive and negative—that we hear from clients so the entire firm can benefit and take steps to improve our overall service to clients.
We train our lawyers annually on how to conduct an effective informal client interview and encourage each one to include site visits and feedback check-ins with their primary contacts at their clients’ location. In addition, many of our lawyers routinely conduct end-of-the-matter surveys, discussions, or debriefs.
Our objective is to see continual improvement, which will be measured, reported to firm management, and addressed as needed.
FredAdvantage
At Fredrikson, we pride ourselves on delivering legal services that provide high levels of client satisfaction, predictability, and good value. FredAdvantage is our formal program that centralizes and expands these attributes.
With FredAdvantage, we look to legal project management, legal process improvement, knowledge management, and technology to create a foundation that delivers strong results in a predictable, transparent, and cost-effective manner. FredAdvantage incorporates project and process management tools already familiar to many of our business clients to add a level of discipline and predictability and make legal matter management even more client-centric.
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